If you are looking for website support cost, you have come to the right place.
Here are the figures of website support for you
upfront, if you are looking for numbers.
However, that may
not prove sufficient, and I know that numbers alone will also not quench your
thirst as well, as many questions are popping up in your mind.
And we are ready to answer each. Let’s dive in.
WEBSITE SUPPORT COSTS
We are going to reveal some fascinating facts about website support plans and its process, explaining every detail to help you make informed decisions.
Many of them are
How you can hire a freelancer for
website support, pros & cons
Key points to consider in a website
Why DIY, pros & cons
Does location matters in website
Hours required in a support
Bifurcation of primary &
secondary services in a website support package
And much more
Keep going if above sounds interesting.
If you are running a website in WordPress, you will be
surprised to know that 33% of websites on the entire internet run WordPress. And that constitutes around 1.95
WordPress hosts a total of 50,000+ plugins and new
ones are adding daily; the total number
of downloads of these plugins reaches more than 125 billion.
A free CMS community backed platform, WordPress
employees’ just 395 personnel.
Now if these figures started tempting you, don’t forget that large numbers attract a more substantial amount of vulnerabilities, a
greater level of understanding, and a higher level of complexity.
And maintaining digital assets in the above scenario is challenging, which attracts recurring technical efforts, set
aside quality time.
Here come the only options for ‘Website Support & Maintenance’.
Let’s discuss the pros and cons of each
(website support Services)
Most of small to medium business keeps the ideology
behind the website CMS working as install, set & forget. No matter they
least realise as and when time passes,
their digital assets continues to degrade
becomes rusty and then open all doors to a whole
lot of vulnerabilities, exiting and new both.
Set aside all the technical knowledge requires to
maintain the website support regularly. Then spending the time in preserving digital assets, the thing we believe
is already in scarcity with SME’s when
the considerable amount of their time is involved in business expansion.
The most challenging thing happens when we are
supposed to maintain the regularity with DIY website support. However, DIY saves a whole lot of our hard
Does the question arise
when is best to follow the DIY website
And the secret lies with time management. As and well
said, time is money and how nicely we are managing it counts a lot.
Keep DIY approach especially in doing website support till
you can healthily maintain the same,
check if you can justify your time spent with
the website and supporting it and at the same time keeping pace with
professional & personal life.
And the moment it goes beyond par, it is time to
abandon the process and pass on your responsibilities.
To sum up the pros & cons
Take informed decisions;
keep reading as we are about to reveal the hidden facts of the freelance industry actively involved in website
support & development.
Hire a freelancer
The next right
choice is to hire a freelance website support specialist, although the option
also includes unique positive and negative aspects.
Google the search term ‘Freelancer’ a million results
are waiting for you. However results on
the first page will quench your thirst for the same. Few authority websites
through which you can hire website support specialists are:
Let’s discuss the plus and minus aspect of hiring a freelancer for your website support process.
Lack of Trust
Trust is the main factor and tops the list when it
comes to supporting your website, the first thing you will pass on after hiring
a freelancer for your website support service is sensitive credentials of your
website, and they are:
FTP login & password to access
the web server
CMS login & password to access
to website backend
Other 3rd party logins
Working with a freelancer means you must have to pass
on the sensitive information to the freelancer, even though he is unknown to
you, and no matter you have hired him through a respectable known portal.
In worst case scenarios if something goes wrong,
portals can only put restrictions or may completely ban the accused from the
same profile. And no action beyond that.
The second aspect relates to the ambiguous information
on portals. And you may end up dealing with a mediocre person who later results in a sour relationship. The level of efforts and energies are lost.
You can take our word we have seen this happen.
A professional identity if not in a contract with the business leads to risk. Business continuity suffers if the freelancer is not sincere
enough, freelancers work as per their schedule and in unusual situations behaves uncertainly.
However, not all of
them are the same, you need to find the conscientious one, and a whole lot of challenges
Rates & Flexibility
An established and open fact when you deal with
freelancers are, individual cost varies from £10 – £40 per hour for website
support service, depending upon experience and the rating.
Not all of them are flexible in working.
Example profile from Upwork
Surprisingly freelance portals are not offering ‘Website Support’ as a filter or a
category to perform a search. You may
feel a bit cumbersome to find freelancers doing website support service.
How to discuss your website support with a freelancer?
Understanding freelancers and working with them is
joyful only when you came across and hire the conscientious
one. Although finding the star is tedious, remember the list of essential
points before selection and during
Prepare a contract and mention the guidelines of working before online signing, you can use Adobe EchoSign. Feel free to use our template of ‘Website Support & Maintenance Contract’ a carefully drafted one for (For business houses)
Make sure to check the work of a freelancer to a root level. E.g. in case of website support,
The knowledge he possesses in WordPress.
Websites he is supporting currently.
Reviews & testimonials backed up with a company name or URL.
His rating & reviews in the freelance portal
Clear your expectation and his understanding as well.
Discuss every detail about your work procedure, process, complexity, response time, hours flushed, what is covered etc. see the full list below.
What is the cover
in Monthly Website Support (Text & Images updates, Existing products
& page updates, blog Update)?
Do you cover the creation
of New website pages if the Client
agrees to provide text and images?
Will you deal with plugins & CMS Upgrades?
Are you a Level 1, 2 or 3 Designer or Developer?
Hours flushed each month?
What about website Monitoring (24/7)?
What is your Communication Response Time?
Can you do new plugin installations & updates?
How many hours do you
require for your website support process?
Answer to the question is critical and helps you in
cost savings. A small website with 10-20 pages requires fewer efforts in a support process than
the one with 50-100 pages.
A small website may attract the support of just one or two hours each month, whereas a larger
one will end up consuming several hours in any given month.
Here is a chart for your reference
A Small Website
Till now, we
have covered the below topics:
Finding the freelancer
How to discuss your website support
Finalising the website support cost with him
Let’s complete the last one, ‘Contract with a company.’
If you are a Website support
company, feel free to use our ‘Website Support & Maintenance Contract template, which we have carefully drafted.
The question comes with the credibility of their rates
along with packages they are offering for website support.
Companies provide a plethora
of services they offer in packages and interestingly you may not observe them
as secondary or tertiary!
The primary criteria’s of website support, which you may
not find easily are:
Monthly hours they provide
Rates they offer
Contractual service or SLA (service
Hours flushed each month
giving Website hosting & Support both
in a single website support package.
Will they allow the creation of new digital assets? E.g. a new
Each of the given element is critical whilst
discussing website support.
Sometimes you may observe the following points
Either the rates are higher or
hours provided are lower
are lower; website support hours are not
Monthly hours are suitable; rates are very high
Everything is ok; response time is 48 hours? Which is not
workable. Isn’t it
I am happy with the offering,
however reluctant with a 12 months agreement upfront for website support;
perhaps I don’t know them?
Take extreme caution before signing a recurring contract.
We have equipped you with
all the required information, and that
will help you to decide which way to go.
Does location matters in website support?
The answer is no, although
you need to make sure the reputation of the company as a whole or their website
support process should fall between fair to excellent category, presence in
your country certainly increases the confidence and trust,
A little research, as suggested above,
will ascertain history.
make sure to check their process and criteria of website support and try to
find a close match or compare like for likes to check with the information we
may observe if the basis of the given information is on Gnostics or facts.
Hyder Ali Khan has worked in the digital marketing industry for the past ten years, with the majority of that time spent in the role of Operations Director & head of digital assets creation & marketing at Pacific Infotech…Read more
Uncovering the website support cost process, Fine points to negotiate with freelancers & companies. some very interesting facts about website support plans and its process, revealing every detail to help you take informed decisions.