Privacy Policy

1. Who we are

Bitvero Limited, registered in England and Wales. Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Contact: info@bitvero.co.uk

2. Data we collect

• Contact form data: name, email, phone, message
• Call data: when you speak with Cara, call recordings may be retained for service improvement
• Analytics data: page views, session duration, events (via Google Analytics 4)
• Cookies: essential session cookies and GA4 analytics cookies

3. How we use your data

• To respond to your enquiry
• To generate a quote based on your conversation with Cara
• To improve our services
• We do not sell your data to third parties

4. Data retention

Contact form submissions are retained for 24 months. Call transcripts are retained for 12 months. Analytics data follows Google's standard retention policies.

5. Your rights (UK GDPR)

You have the right to access, rectify, erase, or port your personal data. To exercise these rights, email info@bitvero.co.uk.

6. Cookies

We use essential cookies for site functionality and Google Analytics cookies for traffic analysis. You may disable cookies in your browser settings, though this may affect site functionality.

7. Third parties

We use the following third-party services: Google Analytics (analytics), Vapi (voice agent), ElevenLabs (text-to-speech), AWS SES (email), and Vercel (hosting). Each has their own privacy policy.